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Service Management
DAFTAR ISI BAB 1 Service : Apa dan Mengapa? BAB 2 Bentuk-Bentuk Layanan BAB 3 Problematika dan Strategi Layanan BAB 4 Layanan Buat Siapa? BAB 5 Keunggulan Apa yang ingin ditawarkan? BAB 6 Alternatif Sistem Penyampaian Layanan BAB 7 What is this Thing Called Quality? BAB 8 Determinan Kualitas Layanan BAB 9 Mewujudkan Layanan Prima BAB 10 Mengukur Kualitas Layanan BAB 11 Memahami dan M…
- Edition
- Ed.1
- ISBN/ISSN
- 978-979-29-0509-0
- Collation
- xii ; 28 cm ; 233 hlm
- Series Title
- -
- Call Number
- 658. 834 Tji s
Positive Business Ideas
DAFTAR ISI BAB 1 Positive Business Ideas for General Improvements BAB 2 Positive Business Ideas for Champion Sales BAB 3 Positive Business Ideas for Successful Managers & Supervisors BAB 4 Positive Business Ideas for Champion Service BAB 5 Positive Business Ideas for Business Success BOOK REVIEW Dalam satu buku ini, Anda akan mendapat ide-ide praktis, terbukti & mudah diterapkan un…
- Edition
- Ed.1
- ISBN/ISSN
- 978-979-22-2528-0
- Collation
- x ; 17 cm ; 193 hlm
- Series Title
- Proven ,practical and easy-to-apply ideas to improve your performance
- Call Number
- 152.5 Gwe p
Service, Quality dan Saticfaction Edisi 4
DAFTAR ISI BAB 1 Manajemen Jasa : Konsep dan Isu Strategik BAB 2 Manajemen Desain Jasa BAB 3 Manajemen Kualitas Jasa BAB 4 Manajemen Kepuasan Pelanggan BAB 5 Manajemen Permintaan dan Penawaran Jasa BAB 6 Service- Dominant Logic BOOK REVIEW Buku ini mengulas secara rinci tiga elemen krusial yang saling terkait dalam penciptaan keunggulan bersaing dan berkesinambungan setiap organis…
- Edition
- Ed. 4
- ISBN/ISSN
- 978-979-29-5384-8
- Collation
- xx + 362 hlm.; ilus.; 23 cm.
- Series Title
- -
- Call Number
- 658.834 Tji s
Human Resource Management
DAFTAR ISI BAB 1 The Strategic Role of Human Resource Management BAB 2 Equal Opportunity and The Law BAB 3 Job Analysis BAB 4 Personnel Planning and Recruiting BAB 5 Employee Testing and Selection BAB 6 Interviewing Candidates BAB 7 Training and Developing Employees BAB 8 Managing Organizational Renewal BAB 9 A ppraising Performance BAB 10 Managing Careers and Fair Treatment BAB 11 E…
- Edition
- Ed.8
- ISBN/ISSN
- 978-0-13-015670-1
- Collation
- xxix ; 25 cm ; 699 hlm
- Series Title
- -
- Call Number
- 658.3 Des h
Kewirausahaan
DAFTAR ISI BAB 1 Pendahuluan BAB 2 Pengertian Kewirausahaan BAB 3 Cara Mendirikan Usaha BAB 4 Bentuk Organisasi Usaha BAB 5 Menilai Kebutuhan Usaha BAB 6 Cara Memperoleh Modal BAB 7 Transaksi Pembayaran BAB 8 Cara Mengajukan Pinjaman BAB 9 Teknik Menentukan Lokasi dan Layout BAB 10 Mengelola Sumber Daya Manusia BAB 11 Pasar dan Pemasaran BAB 12 Strategi Pemasaran BAB 13 Menyusun La…
- Edition
- Ed.Revisi
- ISBN/ISSN
- 978-979-769-051-9
- Collation
- xv ; 21 cm ; 374 hlm
- Series Title
- -
- Call Number
- 338.04 Kas k
Marketing Management and Strategy
DAFTAR ISI BAB 1 Management : objectives and tasks BAB 2 The Customer-led business BAB 3 Segmentation, Positioning and the marketing mix BAB 4 Strategic market planning BAB 5 Market dynamics and competitive strategy BAB 6 Building successful brands BAB 7 Innovation and new product development BAB 8 Pricing policy : delivering value BAB 9 Communications strategy BAB 10 Managing perso…
- Edition
- Ed.3
- ISBN/ISSN
- 0-273-65150-1
- Collation
- xviii ; 24 cm ; 446 hlm
- Series Title
- -
- Call Number
- 658.802 Day m
Marketing in venus
DAFTAR ISI BAB 1 Business Landscape and ITS Challenge BAB 2 Principle 1 Information Technology Carries more emotional messages BAB 3 Most Customers in this interactive world are WO-MEN BAB 4 Most Competitive advantages are from “Feel” benefits BAB 5 Customer Insight is the best tool to find out the customer’s hidden needs BAB 6 Be Intuitive, not interpretative BAB 7 Be Proactive,…
- Edition
- Ed.1
- ISBN/ISSN
- 979-22-0203-x
- Collation
- -
- Series Title
- -
- Call Number
- 658.8 ker m
E- Commerce Marketing
CONTENTS BAB 1 Marketing Connections BAB 2 E-Commerce and E-Retailing BAB 3 Building on Business Basics BAB 4 Information Technology Basics BAB 5 Effective Internet Communications BAB 6 Marketing- Information Management BAB 7 Meeting Customer Needs BAB 8 Product and Service Planning BAB 9 E-Commerce Distribution BAB 10 Developing and Communicating Value and Price BAB 11 E-Commerce …
- Edition
- Ed.1
- ISBN/ISSN
- 978-0-538-43808-8
- Collation
- ix ; 27 cm ; 312 hlm
- Series Title
- -
- Call Number
- 658.8 Kle e
Ilmu Administrasi Publik Kontemporer
DAFTAR ISI BAB 1 Disiplin Ilmu Administrasi Negara BAB 2 Dari Administrasi Negara ke Administrasi Publik BAB 3 Perkembangan Ilmu Administrasi Negara di Indonesia dan Prospeknya di masa datang BAB 4 Administrasi Publik dan New Public Management BAB 5 New Public Service BAB 6 Birokrasi dan Administrasi Publik BAB 7 Administrasi Negara dan Public Policy BAB 8 Human Governance Bud…
- Edition
- Ed.1
- ISBN/ISSN
- 978 - 979 - 1486-21-
- Collation
- ix ; 23 cm ; 271 hlm
- Series Title
- -
- Call Number
- 658 Tho i
Service Management - Mewujudkan Layanan Prima
Layanan Prima telah menjadi tuntutan yang wajib dipenuhi setiap organisasi bisnis, baik bisnis maupun non-bisnis, agar mampu bersaing secara efektif dalam pasar yang kian kompetitif dewasa ini. Kini telah terjadi pergesaran paradigma, dari yang semula Goods-Dominant Logic menjadi Service-Dominant Logic. Intinya, penyediaan layanan merupakan tujuan fundamental dari pertukaran ekonomi dan pemasar…
- Edition
- Ed.3
- ISBN/ISSN
- 978-979-29-6719-7
- Collation
- xiv ; 23 cm ; 390 hlm.
- Series Title
- -
- Call Number
- 658.834 Tji s
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