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Found 1 from your keywords: subject="Mengukur Kualitas Lay...
cover
Service Management
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Fandy Tjiptono

DAFTAR ISI BAB 1 Service : Apa dan Mengapa? BAB 2 Bentuk-Bentuk Layanan BAB 3 Problematika dan Strategi Layanan BAB 4 Layanan Buat Siapa? BAB 5 Keunggulan Apa yang ingin ditawarkan? BAB 6 Alternatif Sistem Penyampaian Layanan BAB 7 What is this Thing Called Quality? BAB 8 Determinan Kualitas Layanan BAB 9 Mewujudkan Layanan Prima BAB 10 Mengukur Kualitas Layanan BAB 11 Memahami dan M…

Edition
Ed.1
ISBN/ISSN
978-979-29-0509-0
Collation
xii ; 28 cm ; 233 hlm
Series Title
-
Call Number
658. 834 Tji s